Return Policy


We offer full refunds on returns sent within 10 days of delivery with the exception of sale items which are final sale. Any orders that use a discount code are also final sale. 

All pieces must be received in their original condition: UNWORN, UNWASHED, with TAGS ATTACHED, and in the ORIGINAL PACKAGING. The hygienic linings of all bottoms must not have been taken off or reattached.

We reserve the right to refuse to issue a refund for any items that are not in line with our return policies; returns not in compliance with our returns policies are subject to being sent back at the customer's expense. 

The customer is responsible for return shipping costs. At this time we do not accept requests for direct exchanges.

If you would like to process a return please email us with your order number and the reason why you are returning. 


USA RETURN PROCESS

1. Simply repackage your order (the original shipping bag will do if you still have it around! Just make sure to remove any old shipping labels.)

2. Send your return back with the invoice/receipt form via USPS to

RIO SWIM RETURNS
P.O. BOX 1283

LOS GATOS, CA 95031

**If you are shipping via UPS or Fedex, please mail your return to:

RIO SWIM RETURN
155 Villa Ave., Apt. #2
Los Gatos, CA 95030
Phone: 408-596-0711 (Please include phone number on label). 

3. Mail it off, we'll take care of the rest!

**  Although we do not require you to purchase a tracking number or insurance we do recommend it as we cannot refund returns in the event they are lost or damaged in transit.  Please allow 10 business days for your return to be processed. The time it will take for the funds to appear on your credit card statement will vary depending on the credit card company.

IMPORTANT: MAIL YOUR RETURN TO ONE OF THE (2) ADDRESSES BELOW BASED ON YOUR SHIPPING CARRIER. WE MAY NOT RECEIVE YOUR RETURN IF YOU DO NOT MAIL TO THE PROPER ADDRESS AND YOUR REFUND WILL BE DELAYED. 

 

INTERNATIONAL RETURN PROCESS

1. Simply repackage your order (the original shipping bag will do if you still have it around! Just make sure to remove any old shipping labels.)

2. Send your return back with the invoice/receipt form via your local carrier to: 

RIO SWIM RETURNS
P.O. BOX 1283

LOS GATOS, CA 95031

**If you are shipping via UPS or Fedex, please mail your return to:

RIO SWIM RETURN
155 Villa Ave., Apt. #2
Los Gatos, CA 95030
Phone: 408-596-0711 (Please include phone number on label). 

3. Mail it off, we'll take care of the rest!

**  Although we do not require you to purchase a tracking number or insurance we do recommend it as we cannot refund returns in the event they are lost or damaged in transit.  Please allow 10 business days for your return to be processed. The time it will take for the funds to appear on your credit card statement will vary depending on the credit card company.

IMPORTANT: MAIL YOUR RETURN TO ONE OF THE (2) ADDRESSES BELOW BASED ON YOUR SHIPPING CARRIER. WE MAY NOT RECEIVE YOUR RETURN IF YOU DO NOT MAIL TO THE PROPER ADDRESS AND YOU WILL NOT GET YOUR REFUND.

OTHER

In the unusual circumstance that you receive the incorrect piece or a damaged bikini, please contact us immediately at info@rioswim.com so we can personally assist you and sort out the issue as quickly as possible. Emails regarding incorrect orders sent or damaged bikinis must be received within 7 days of the delivery of the merchandise.